Expert Services

Customer Care

Our focus on building strong relationships with clients means we are committed to your satisfaction throughout the lifecycle of our projects.

Our work doesn’t finish when we hand over the keys at the end of your project.

Our focus on building strong and trusting relationships with clients means we are committed to your satisfaction throughout the lifecycle of our projects, and that includes on into operation.

Underpinned by Soft Landings principles, our work to ensure a smooth transition after completion runs through our projects from the outset.

Our objective is to deliver a project that works for you and your end users, one which fulfils your needs and which you know how to operate and maintain from day one with ease and efficiency.

It is an approach which is integral to everything we do.

Throughout your project we will work closely with your team to understand how the building will be used, capturing all key information about the facility and ensuring any training required is provided.

Our dedicated customer care team are there to provide ongoing support after the delivery team has dispersed. Delivering the highest level of aftercare, the team is made up of experienced individuals entirely committed to your satisfaction.

  • Our dedicated customer care team

    Our multi-skilled maintenance team is available 24/7 and can be accessed through our 24-hour hotline and bespoke portal.

    A dedicated Customer Care Manager will be appointed to your project to ease transition and provide full support.

    We also provide assistance with ongoing training and estate management support.

Our approach to client relationships

We believe that strong relationships make for successful relationships.

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Expert services

  1. People chatting Eaton Court office

    Customer Care

    Our focus on building strong relationships with clients means we are committed to your satisfaction throughout the lifecycle of our projects.

    Read more about Customer Care
  2. Aerial view of the Eden Project

    Sectors

    We focus on sectors where we know we can bring our wealth of technical expertise and experience to add real value for our clients.

    Read more about Sectors